GoldSupport gives you on-demand tech support and protection plans for the devices you rely on every day ā phones, laptops, TVs, and more. Real technicians, real help.
Help Available
Technicians
Supported
Money-Back Guarantee
From "it won't turn on" to "help me set it up" ā our technicians handle it all.
Slow laptop, frozen phone, TV with no signal ā we diagnose the problem and walk you through the fix, step by step.
With your permission, our technicians connect to your computer securely and fix the issue while you watch.
New phone, printer, smart TV, or mesh Wi-Fi? We'll get it out of the box and working the way it should.
Pop-ups, scareware, or a computer acting strangely ā we clean infections and harden your device against the next one.
Dead zones, dropped connections, and router mysteries solved. We optimize your home network end to end.
Moving to a new device or worried about losing photos? We help you back up, transfer, and recover your data.
Eligible plans include repair-or-replace coverage for registered devices when they fail ā see plan terms for details.
Cameras, doorbells, thermostats, and voice assistants ā we make your smart home actually feel smart.
One plan covers the family. Grandma's tablet and your teen's gaming PC both get the golden treatment.
No jargon, no runaround ā just fast, friendly help when you need it.
Pick the term that fits ā monthly, yearly, or our best-value 2-year plan. Every plan covers up to 8 household devices.
Tell us what you own. Registering your devices up front means faster help when something goes wrong.
Reach a technician by phone, chat, or email ā 24 hours a day, 7 days a week. No ticket queues, no bots.
Most issues are resolved in a single session. On protection plans, covered hardware failures are repaired or replaced per your plan terms.
All plans include a 30-day money-back guarantee. No questions asked.
All prices in USD. Subscriptions auto-renew at the end of each term. Cancel anytime. Protection coverage is subject to eligibility, waiting periods, and exclusions ā see our Plan Terms and Refund Policy for details.
If it plugs in, powers on, or connects to Wi-Fi ā chances are we can help.
Everything you need to know about GoldSupport.
Unlimited help with troubleshooting, setup, installation, performance issues, virus removal, Wi-Fi problems, data backup, and general "how do Iā¦" questions for your registered devices. If we can't solve it remotely, we'll tell you exactly what to ask for at a repair shop so you're never guessing.
Phone, live chat, or email ā whichever you prefer. Support is available 24/7 on every plan, and 1-Year and 2-Year members get priority queueing. Most support sessions start within minutes, not days.
All major brands ā Apple, Samsung, Windows PCs, LG, Sony, Google, Amazon, Roku, and more. We support smartphones, computers, tablets, TVs, consoles, printers, routers, wearables, and smart home devices regardless of where you bought them.
On the 1-Year and 2-Year plans, registered devices that suffer a covered failure are repaired or replaced, up to $1,500 per year in claims with a $49 service fee per claim. Coverage has a 30-day waiting period after enrollment and excludes pre-existing damage, loss, and theft. Full details are in the Plan Terms.
No. GoldSupport is a technical support membership; the 1-Year and 2-Year plans add a device service plan. Service plans are not insurance. Where required, coverage is provided under applicable service contract terms disclosed at enrollment.
We offer a 30-day money-back guarantee on all new plans. If you're not satisfied for any reason, contact our support team within 30 days of purchase for a full refund. No questions asked.
You can cancel at any time from your account dashboard or by contacting support@goldsupport.xyz. Cancellation stops auto-renewal; your plan benefits continue until the end of the current billing period.
Last updated: August 7, 2026
By purchasing or using GoldSupport services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a legally binding agreement between you ("Member") and GoldSupport ("Company", "we", "us").
GoldSupport provides remote technical support services for consumer electronics, including troubleshooting, setup assistance, virus and malware removal, network optimization, and data backup guidance. Select plans additionally include a device service plan ("Protection Coverage") for registered devices, as described in Section 7.
You must be at least 18 years of age and reside in a region where the Service is offered. By agreeing to these Terms, you represent that you meet these requirements.
To access the Service, you must create an account with a valid email address and register the devices you want supported. Every plan covers up to 8 registered devices per household. You are responsible for maintaining the confidentiality of your login credentials.
Support is unlimited for registered devices and intended for personal, household use. We may decline or limit support that involves: commercial or business infrastructure; devices you do not own or lack authority over; requests to bypass security measures, activation locks, or digital-rights protections; or any unlawful activity.
Some support requires a remote session in which a technician views or controls your device with your explicit, per-session consent. You may end a remote session at any time. We never access your device without your initiation and approval.
Plans are billed monthly, annually, or every two years depending on the term selected, and renew automatically until cancelled. You authorize us to charge your payment method on file for all fees due. Prices are in USD and subject to change with 30 days' notice.
You may cancel at any time through your account dashboard or by contacting support@goldsupport.xyz. Cancellation stops future billing; you retain benefits until the end of the current paid period. Unresolved claims initiated before cancellation will be completed under the plan terms.
We work hard to resolve every issue, but some problems cannot be fixed remotely or at all (for example, failed hardware outside coverage, or issues requiring the manufacturer). Support fees are for the service of our technicians' time and expertise, not a guarantee of a particular outcome.
You are responsible for backing up your data before any support session. While technicians follow careful procedures, we are not liable for data loss occurring during troubleshooting you have authorized.
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind beyond those expressly stated in your plan. We do not warrant that the Service will be uninterrupted or error-free.
To the fullest extent permitted by law, GoldSupport shall not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the greater of amounts paid by you in the 12 months prior to the claim or the applicable coverage limit.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration in Delaware, except where prohibited by law.
We may update these Terms at any time. We will notify you of material changes via email or prominent notice on our website. Continued use of the Service after changes constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at legal@goldsupport.xyz or via our contact form.
GoldSupport ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Account Information: When you register, we collect your name, email address, and payment information (processed by our payment provider; we do not store full card details).
Device Information: Make, model, and serial numbers of devices you register, plus diagnostic details you share during support sessions.
Support Records: We retain session notes, chat transcripts, and call records to provide continuity of service and improve quality.
Claims Information: For Protection Coverage claims, we collect proof of ownership, failure descriptions, and repair documentation.
Remote support sessions occur only with your explicit consent and end when you or the technician close the session. Technicians access only what is needed to resolve your issue. We do not install monitoring software or retain access after a session ends.
We do not sell or rent your personal data. We share data only with:
Account information is retained for the duration of your membership. Support and claims records are retained as required for service continuity, dispute resolution, and by law. You may request deletion of your account at any time.
Our website uses essential cookies to maintain session state and limited analytics cookies to understand site usage. You may disable cookies in your browser settings; this may affect website functionality.
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact privacy@goldsupport.xyz.
We use industry-standard security measures including TLS encryption in transit, encrypted storage, and restricted access controls to protect your data.
The Service is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, contact us immediately.
For privacy inquiries, contact us at privacy@goldsupport.xyz.
GoldSupport offers a full 30-day money-back guarantee on all new plan purchases. If you are not completely satisfied with the Service for any reason, you may request a full refund within 30 days of your initial purchase date.
Cancellation stops future billing but does not trigger a refund ā you retain plan benefits for the remainder of your paid period. A refund request results in immediate termination of the plan and a return of funds.
We encourage you to contact us before initiating a chargeback with your bank. Chargebacks may result in account suspension. We are committed to resolving all disputes fairly and promptly.
Refund inquiries: support@goldsupport.xyz | Response time: within 24 hours on business days.
Have questions? Our team is here to help.
Reach us any time through any of the channels below. Support is available 24/7.
hello@goldsupport.xyz
support@goldsupport.xyz
claims@goldsupport.xyz
billing@goldsupport.xyz
legal@goldsupport.xyz